Aqua Dream Shipping, Returns, and Refund Policy

USPS and UPS Shipping Info for Pumps, Filters and Supplies
  • Free shipping is available within the lower 48 states for orders totaling $25 or more. Simply select the free shipping option during checkout.

Freight Shipping Info for Aquariums

  • Shipping Time: 3-7 Business Days
  • Handling: 1 day
  • Free shipping within the contiguous United States is available (this does not include residential, lift-gate, and upstairs delivery fees)
TURNAROUND TIME

The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 2PM PST / 6PM PST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.

TRANSIT TIMES

The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the parcel carriers. As a general rule, transit times are as follows:

Next Day Air - Delivered within 1 Business Day
2nd Day Air - Delivered within 2 Business Days
3-Day Service - Delivered within 3 Business Days
Ground - Delivered within 3-5 Business Days
For Items that are larger, and require a more customized approach of shipping, you can expect delivery times to vary between 3-4 weeks, subject to longer delivery times based on the shipping company.
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OUT-OF-STOCK ORDERS

If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Aquadream reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping. 

APO / PO BOX SHIPMENTS

Shipments going to an APO or PO Box will default to ship via USPS as the shipping carrier. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you have a large item needing to ship to a postal box please contact one of our customer service representatives to look at available options. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot deliver parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.

BILLING / SHIPPING ADDRESSES

If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our customer service department. 

DAMAGED / LOST SHIPMENT

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Aquadream is not liable for damage claims that are denied due to customer negligence.

Refund Policy

  • After-Sales Return Policy for Fish Tank Products:
    You can contact us directly via email or phone for any after-sales services. This is the recommended method for all of our customers because it allows us to resolve the issue more quickly. If there are any issues with the quality of our tanks or our service, you will receive a full refund or free replacement after the product has been returned and inspected for defects within 60 days. If the issue is not directly related to our service or if we are not at fault, the tank can be replaced or refunded after all freight shipping fees are paid.
  • Aquadream Guarantees:
    A two-year limited liability warranty is included with our fish tanks. However, this does not include any labor and manual services or charges. If there is a quality defect during normal use, you can get a replacement or full refund within the 60-day return period. In addition, you are also eligible to be sent free replacement parts within 2 years of the delivery of your tank. In the event of any leakage or rupture of fish tanks that are caused by collisions and cannot be repaired without external force, we will replace them with free finished products. Any additional accessories can be sent within 10 years after the 30-day return period but only at the buyer’s expense.
  • Product Insurance:
    Our tanks are insured through American Farmers and the Kirk Dechert Insurance Agency. This insurance also includes any events or accidents that occur during the transportation of the tank and the use of the tank.
  • Shipping:
    Fish tanks are shipped within 2 business days. Delivery of the tanks also includes access to doorways at commercial addresses. Please be aware that additional charges may be applicable for delivery to residential addresses that require any indoor or lift-gate delivery or if you need any installation services.